Museums and other cultural places (like libraries and cafes) are excellent spaces for enabling people’s abilities to recall and share memories. This practice can be particularly beneficial for older adults and people with memory impairments like dementia. Using Guided Reminiscence, we can use the sensory environment and experiences of the present to recall personal and […]

Sometimes when trying to explain a new idea it is good to use a diagram or an analogy. People understand things when they are positioned in ways that link to their existing mental models or knowledge. Sometimes. I also use neologisms. New words that can sit inside a sentence. They are not necessarily pretty words […]

I was asked to chat to a manager today about where they are in an ongoing project and whether there was any way I could be helpful. I know nothing about the project and very little about the organisation’s processes, methodologies and culture. So I needed a way of framing the short conversation and understanding […]

I use a simple framework when planning wayfinding projects. It is called ABCD. Alignment Boundaries Centered Direction You can learn a lot about the framework in the 30 minute talk I gave at Webexpo 2022 in Prague. The following link has both video of me talking and the slides – Successful Journeys. A new workshop […]

I am glad to be running a new workshop at EuroIA conference in Marseille at the end of September. You can read about the conference, all the workshops and talks, and buy tickets (there are only 100) on their website EuroIA22. I now try to provide pre-workshop information to prospective participants and this post explains […]

I have made some new stickers and cards for the workshops I facilitate. They are deliberately pointy to force participants to think about how they value their own knowledge and the knowledge of people they are sharing a time and place with. I am going to use this post to explain why I think I […]

These are some tactile and Braille interpretation materials for a new English Heritage project – read about it in this Guardian article. It was a fairly low budget project that needed fast delivery so all elements were kept simple in design terms. However, the key point is that we made multiple pieces of media to […]

I wasn’t enjoying my coffee and cake. My dead mother was grumpy and both the cafe and home toilets had tried to gang up on me. Sitting in the window, looking at the new shirt, I turned Mum over in my hand and tried to decide whether to lie to her or not. Until ten […]