AI and Facilitation at Facilitate 2026

I was at the International Association of Facilitators (IAF) annual meeting in UK on Saturday. This post is about the ideas and conversations raised in one session: Co-write the Future with Al – facilitated by Hideyuki Yoshioka and Linmin Zhang. The Terminal Decline slide above is from their presentation and gives some sense of the […]

AI as Cognitive Ramp

The use of ramps, instead of stairs, made the physical environment accessible. Destinations could be reached. Agency enabled. Personal capacities matched with better institutional capabilities. Artificial Intelligence (Al) offers the possibility of a cognitive equivalent. Intents and journeys that were blocked by complexity and complication smoothed out. New ideas and new skills accessible as the […]

Breach – transgression not empathy in design

BREACH is something I think about when people are talking about using empathy, codesign and living experience in design projects. It’s a word from China Mieville’s The City and The City. It’s a terrible offence in an imaginary city where two communities, two cultures, two groups of people live in the same physical space but […]

Beyond Marketing: Designing Invitations and Welcomes in Cultural Organisations

In cultural organisations, we tend to treat the beginning of an initiative as a marketing challenge. A new exhibition, public programme, co-creation project, or community partnership appears on the horizon and we focus on the invite: the campaign, the poster, the carefully crafted press release. If the numbers at the door look good, we assume the […]

On the efficient product management of Panto

I went to our local Panto tonight. For the non-UK reader, panto is short for pantomime and it is theatre show for kids that also has risqué jokes for adults. It generally follows a fairy story, like Cinderella or Snow White, but can have British historical characters, like Robin Hood or Dick Whittington. All roles […]

Touchscreens do not work by touch alone

Car makers are switching back to physical buttons per Wired magazine. You can read the article ‘Rejoice! Carmakers Are Embracing Physical Buttons Again’. Tactile overlays We did a load of work about 10 years ago with tactile overlays in museums when touchscreens started coming out and, in particular, iPad and iPod Touch came out. This […]