Contact us to arrange a workshop
Emotions are too often treated as if they were an error state in both User Experience and Service Design. However, they are an essential part of human sensemaking. Human-centered design that is founded on emotions is not humane.
How we design with emotions is something I find interesting. This workshop uses some work in healthcare to talk about respecting emotions and aligning information and service provision with them.
If you have any questions then please email me firstname.lastname@example.org.