3 ways of thinking about accessibility

3 concepts There are multiple ways of thinking about designing for accessibility from a person-centred perspective. This post is about 3 of them. There is this slidedeck on Dropbox for a workshop to discuss them. All the images in this post are from it. I’ll use examples from a workshop this week about communication impairments. […]

Human-centered prototyping starts with respect for human capacities

When working on accessible design projects, people often centre their discussions on defining impairments and how to use technologies and services to bridge the gap between such impaired capacities and “normal” capacities. This is a deficit model of design. Design fixing human failings. What this model fails to notice is that the gap is not […]

Making tools useless

I’ve made a Perceivoscope. It’s a tool for understanding how information needs to be perceivable, intelligible and actionable by a user for the experience to be meaningful. I’ve also made a Autonoetiscope. It’s seeing how anticipation and imagination frame and predict the experiences that people choose and have. UX (User Experience) obsesses about tools. I […]

The ABCD of Human Centered Wayfinding

This ABCD of Wayfinding is based both on published professional research (the neuroscience of Wayfinding is extremely interesting and I can provide references to great researchers if you want) and my experiences of making and testing maps with a range of users. It is simply a way of thinking about some of the issues of […]

EasyJet and the inconvenience of travellers with disabilities

I ran a workshop at UX Bristol on designing forgettable experiences and used the EasyJet airline ticket booking system as a core element in workshop exercise.I asked people to consider: How to redesign the system to enable people to make ethical choices during the booking. Particularly in terms of ecological sustainability. How to redesign the […]