The ABCD of Human Centered Wayfinding

This ABCD of Wayfinding is based both on published professional research (the neuroscience of Wayfinding is extremely interesting and I can provide references to great researchers if you want) and my experiences of making and testing maps with a range of users. It is simply a way of thinking about some of the issues of […]

Modeling spaces of Accessibility

Agency And Autonomy User Experience, and design more generally, is interested in enabling the individual to do the thing they want to do. However, this can be unhelpful when discussing accessibility because it ignores much wider social and poltical ideas of personal independence and autonomy. “Doing the thing I want to do…” is a tightly […]

EasyJet and the inconvenience of travellers with disabilities

I ran a workshop at UX Bristol on designing forgettable experiences and used the EasyJet airline ticket booking system as a core element in workshop exercise.I asked people to consider: How to redesign the system to enable people to make ethical choices during the booking. Particularly in terms of ecological sustainability. How to redesign the […]

Accessibility is where you start

Accessibility is where all design projects need to start because it is the only way of avoiding huge mistakes and huge costs.Accessibility is how you recognise the vast breadth of human capacities and needs. Without it, the design space may seem small and manageable but that’s a trick you play upon yourself. Accessibility shows how […]

The problem of ‘Looks good’ inclusive design

This post will seem cruel but it is about an important issue in the space between accessible and inclusive design. Tokyo 2020 The Olympics in Tokyo in 2020 offer the possibility of some great new design for inclusion. Japan, due to its ageing population, has been ahead of most countries in public and urban design […]